FAQs

What is the Sessions of Interactive GEM?

Interactive GEM is an exclusive online educational series offering access classes such as dancing, cooking, hairstyling, painting and many more. Within a series of education videos, you will be equipped and inspired from the different techniques the professional trainer is providing.

Each session offers pre-recorded video of the trainer deconstructing each of his techniques.

All videos have a voiceover and subtitles to make the content accessible to everyone.

How do I know what I will learn in the education class?

For information about the series, visit  spoting.interactivegem.com/shop

How much does it cost?

For session prices and packages, please visit  spoting.interactivegem.com/shop

How many times can I watch the education videos?

You can play and reply the video up to 200 mins, considering you don’t pause the video for a long period of time. You should be able to watch the session up to 3 times. From the moment you redeem your license to a session you have 30 days to watch the video.

How do I know a new video has been release when I purchase a Multi-Session?

When you purchase a multi-session, the release of the new videos will be announced on Interactive GEM social media or you can visit the website for latest news.

Can Interactive GEM educational videos be shared or recorded?

The Interactive GEM educational videos are designated to the registered individual. Sharing of the video is prohibited and breaches international copyright laws.

What will happen if I copy, download, record or upload any of the videos?

Downloading, recording, uploading or sharing any of the videos is prohibited and will result in legal action.

Do I receive a certificate?

You will receive a certificate of participation under ‘My account’ once you finish the lesson. The name and surname on the certificate are taken from the same name and surname field you entered in your profile. It is only one certificate per user.

Is it possible to redeem another license for the same video?

You can re-watch the video in the allocated time without redeeming another license. Once the video is expired and you wish to watch it again, you will need to redeem another license. We highly recommend you allocate the time to watch the video in the initial timeframe.

What will happen if I redeem more than one license on the same video?

You will lose the license. Before you redeem the video please make sure you allocate the time to learn the content while you have access to it. Please ensure you have adequate time to focus on the class, without any disruption.

What will happen if I press play and I don’t get to watch the full video and I get interrupted?

Please don’t click play unless you are certain you have the time to watch the video. The video will expire after the allocated time. This training mirrors a live session or a masterclass, the difference is that you are learning from the comfort of your own computer, you can pause to take notes and you can watch the video again within that allocated time. It is best to eliminate all interruptions to get the most out of the session.

Can other users use my login details?

Passing your login details to other users is a breach of our terms and conditions. The content is for one user per license. Our system will lock you out as a result of two users watching with the same license or login.

What happens if the video doesn’t play on my browser?

Your network or browser setting could be blocking high resolution videos or some features of our session from playing.

Please try another browser we recommend Opera and use the function to turn on the VPN. “Open Your Opera Browser

Go to ‘Settings’
Click on ‘Advanced’
Click on ‘Privacy & Security’
Scroll down and turn on VPN

What do I need to watch the online education session?

We highly recommend you allocate 2-3 hours when you are free without any disruption so you can replay the video if needed. This is a learning experience so make sure to have

• Computer, Desktop, Laptop, or iPad (Mobile phones are not ideal)
 • Good internet connection
• Notepad to take notes
• Pen 
• Adequate time to repeat the video if needed
• Headphones                                                                                                         

The purpose of the online education is to give you a better opportunity at learning. The sessions are as close as you can get to a live session or to a masterclass.

How do I watch a session?

Purchase your ticket
Login
Go to the home page
Select the session you would like to watch
Click on watch now
The website will ask if you would like to redeem a license for this session. If you selected yes, from that moment you have 30 days to watch the session.
To watch the session, press ‘Play’. You have 2 minute to confirm your bowser is playing, the sound, voice over or subtitles are all working ok.
Please ensure you have adequate time to watch the session and please allow extra hours to replay the video again in case you missed something the first time.
Please ensure you have a note pad and pen to write any notes or questions you may have.
Each user is entitled to 1 license and entitles them to watch the video and repeat watching the video a second time, as long as you don’t pause the video for an extended period of time and waste your allocated time on pause.