PRIVACY POLICY

Introduction

In the following you will find the general terms and conditions (GTC) of Interactive GEM Ltd and Interactive GEM Australia Pty Ltd (in following referred as Interactive GEM). Interactive GEM takes data protection very seriously and treats users’ personal data confidentially and in accordance with statutory provisions. The personal data are treated confidentially and collected, processed and used in compliance with the statutory data protection regulations. The aim of collecting personal data is the ongoing optimization of our website, the communication options offered, the online offers and the design of our products and services.

Scope

This data protection declaration explains the type, scope and purpose of the collection and use of personal data by Interactive GEM when you visit our website and when you use the communication options and online offers. By using this website and the information and services provided by Interactive GEM, you agree to this data protection guideline. The main scope of this data protection declaration therefore relates to the use of the Interactive GEM websites and direct or indirect communication with Interactive GEM. Due to their technical and professional characteristics, individual portfolio elements from Interactive GEM require special regulations and contractual agreements on data protection. Usually these are suites and technical services, which are offered by Interactive GEM and whose use requires a separate contract with separate data protection agreements. Specific data protection regulations can also be made within the framework of individual implementations and customer-specific projects. This data protection declaration does not apply to websites, online services and or other products and online offers of third parties. The websites operated by Interactive GEM and other online offers may contain links to external third-party websites over which we have neither influence nor control. Despite careful checking of the content, we assume no liability for the content of external links or for compliance with the statutory data protection provisions on the linked websites. Interactive GEM reserves the right to change this data protection declaration at any time. Users must generally assume that the Interactive GEM websites, products and services are subject to constant technical and professional development, which also results in an adjustment of this data protection declaration. For this reason, we recommend that you check the relevant data protection declarations in the currently valid version at regular intervals. Definitions of the terms used (eg “personal data” or “processing”) can be found in Art. 4 GDPR. You can find the General Data Protection Regulation on the Internet at various publicly available information sources and government agencies. Interactive GEM products and services are subject to constant technical and professional development, which also results in an adaptation of this data protection declaration. For this reason, we recommend that you check the relevant data protection declarations in the currently valid version at regular intervals. Definitions of the terms used (eg “personal data” or “processing”) can be found in Art. 4 GDPR. You can find the General Data Protection Regulation on the Internet at various publicly available information sources and government agencies. Interactive GEM products and services are subject to constant technical and professional development, which also results in an adaptation of this data protection declaration. For this reason, we recommend that you check the relevant data protection declarations in the currently valid version at regular intervals. Definitions of the terms used (eg “personal data” or “processing”) can be found in Art. 4 GDPR. You can find the General Data Protection Regulation on the Internet at various publicly available information sources and government agencies. to check the relevant data protection declarations in the currently valid version at regular intervals. Definitions of the terms used (eg “personal data” or “processing”) can be found in Art. 4 GDPR. You can find the General Data Protection Regulation on the Internet at various publicly available information sources and government agencies. to check the relevant data protection declarations in the currently valid version at regular intervals. Definitions of the terms used (eg “personal data” or “processing”) can be found in Art. 4 GDPR. You can find the General Data Protection Regulation on the Internet at various publicly available information sources and government agencies.

Handling communication data

Sofern Nutzer über die angebotenen Kontaktmöglichkeiten mit STINA als Betreiber der Webseite oder als Anbieter von Online-Angeboten und Dienstleistungen in Verbindung treten, werden die angegebenen Daten gespeichert, damit sie zur weiteren Bearbeitung und Beantwortung der konkreten Anfrage genutzt werden können. Ohne Ihre Zustimmung werden diese Daten nicht an Dritte weitergegeben. Hinsichtlich der Archivierung von Geschäftsdokumenten halten wir uns an die gesetzlichen Aufbewahrungspflichten. Die Archivierungspflicht umfasst die folgenden Dokumente: Geschäftsdokumente wie Bücher, Belege und Buchhaltungsunterlagen, Inventare, Jahresabschlüsse, Geschäftsberichte, die Eröffnungsbilanz sowie die zu deren Verständnis notwendigen Arbeitsanweisungen und sonstigen organisatorischen Unterlagen, die erhaltenen Handels- oder Geschäftsbriefe, Reproduktionen der versandten Handels- oder Geschäftsbriefe, sonstige Unterlagen, soweit sie für die Besteuerung (Umsatzsteuer) von Bedeutung sind – auch solche, die sich nur auf Rechnungen beziehen. Aus der Sicht des Gesetzgebers sind die aufgeführten Dokumente nicht nur in Papierform, sondern auch in Form von E-Mails und anderen elektronischen Kommunikationsmöglichkeiten archivierungspflichtig. Dies gilt auch für alle Briefe, die eine Transaktion vorbereiten, durchführen, abschließen oder annullieren. Beispiele sind Rechnungen, Bestellungen, Auftragsbestätigungen, Zahlungsbelege und Verträge. Die Kommunikationskanäle werden von STINA so weit wie möglich mit vertretbarem Aufwand und technischen Hilfsmitteln kategorisiert und auf der Ebene der Geschäftsjahre archiviert. Die automatisch identifizierbaren Geschäftskommunikationsinformationen werden mindestens bis zum Ablauf der Steuerrückerhaltungsfrist (7 Jahre) und höchstens bis zum Ende der Produkthaftung (10 Jahre) gespeichert. Generell ist zu beachten, dass das Löschen von archivierten Daten auf ganzen Geschäftsjahren basiert, was die genaue Aufbewahrungsfrist leicht verschieben kann. Aufgrund von Backup- und Archivierungsprozessen können die gespeicherten Daten noch weitere 12 Monate in unseren Systemen verbleiben.

Dealing with comments and posts

If a user leaves contributions or comments on the websites operated by Interactive GEM and other online content, the user’s IP address is saved. This happens due to the legitimate interest of Interactive GEM within the meaning of the GDPR and serves the security for us as the operator of the website. If a contribution or comment from users violates applicable law, we can be prosecuted because we have an interest in the identity of the comment or the author of the contribution.

Cookies

So-called cookies are set on the customer side when using Interactive GEM websites and other online offers. The use of cookies corresponds to the current state of technology. The purpose of cookies is to make applications user-friendly, effective and secure. Cookies are small files that are stored locally on the users’ end devices when using websites and online offers. Cookies can contain various data, such as IP addresses, browser type, browser version, the page visited, time and date of the visit, the length of time spent on these pages, unique attributes of your device and other diagnostic data. We differentiate between the following types of cookies: General cookies: Cookies for the basic technical implementation of services and functionalities such as identity verification, service continuity and location security. Support cookies: Cookies that support interactive services such as chat support and customer feedback tools. Advertising cookies: Anonymous information for recommendations of relevant products and services Analytics cookies: Cookies for collecting anonymous data on the use of websites and the functionality to optimize online offers, products and services. If the use of cookies is not desired, the user can make the appropriate browser settings. The user can be informed about the setting of cookies, the setting of cookies can be completely deactivated and individual cookies can be allowed if necessary.

Web-Tracking

The Interactive GEM websites and other portfolio elements use the “Google Analytics” service offered by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA). Due to the legitimate interest in the optimization and analysis of online offers, the service (Google Analytics) uses cookies that are created on the end devices of the users. The information collected by the cookies is usually sent to a Google server in the USA and stored there. Google LLC adheres to the European data protection law and is certified according to the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active. The websites operated by Interactive GEM and other online offers use technologies for IP anonymization by transmitting information to Google Analytics. The IP addresses of users within the member states of the EU and the European Economic Area as well as in the other contracting states of the agreement are shortened. Only in individual cases is the IP address first sent to a Google server in the USA and shortened there. This shortening eliminates the need to personally reference the IP addresses to specific users. The user’s IP address transmitted by the browser is not linked to other data stored by Google. As part of the agreement of the data agreement that Interactive GEM, as the website operator, has concluded with Google Inc., the website uses the collected information to evaluate website usage and website activity and provides services related to internet usage. The data collected by Google on our behalf are used to evaluate the use of our online offer by individual users, e.g. to create reports on the activity on the website and to improve our online offer. With the help of the browser settings, users have the option of preventing cookies from being stored on their end devices. It should be noted that the general deactivation of cookies can have negative effects on the usability and functionality of websites. In addition, by using browser plugins, users can prevent that the information collected by cookies (including the IP address) is sent to Google Inc. and used by Google Inc. The link to the plugins is: https://tools.google.com/dlpage/gaoptout?hl=de

Data storage of the web shops

Certain products and services from Interactive GEM can be obtained by end customers and partners via corresponding web shops operated by Interactive GEM. We would like to point out that for the purpose of simplifying the purchase process and for later contract processing by the web shop operator in the form of cookies on the customer side, certain purchase process and session-relevant information such as the IP address of the connection owner, customer ID, user ID, browser ID , Node ID, Partner Affiliate ID and Shopping Cart Product ID can be cached. Depending on the web shop and area of application, personal information such as the buyer’s name and address can also be temporarily stored. Cookies are information stored locally on the user’s end device that can be created and read out when using online offers and websites. The primary goal of the cookies we use is to increase the usability of the applications. The temporary storage of information in temporary cookies is also absolutely necessary for technical reasons with regard to the mapping of sessions and processes.

Further information on the handling of cookies can be found in this data protection declaration. In addition, we store the following data for the purpose of processing the contract:
● Customer data such as name, date of birth, billing address, delivery address etc.
● Payment information such as credit cards, account number etc.
● Documents such as business documents, certificates etc.
● Personal preferences and settings
● Marketing-relevant information such as interests of customers and users, segmentation etc.
● Transfer data such as B. evaluations, news etc.

The information provided by the users is necessary to fulfill the contract or to be able to carry out pre-contractual measures. Contracts and services cannot be concluded without this data. The information and documents you provide will not be passed on to third parties without your consent. Exceptions to this are the transmission of credit card data and other payment information to the processing banks and payment service providers for the purpose of payment, the transmission of relevant information to contracted transport companies and other logistics partners for the delivery of goods, as well as the transfer of relevant data to contracted external tax and law firms for fulfillment tax and legal obligations. In the case of external partners and subcontractors used by Interactive GEM, the information relevant to the fulfillment of the contract is made available to external partners. The cooperation of Interactive GEM with external partners is contractually regulated, which is why they are also obliged to comply with this data protection declaration. The data processing takes place on the basis of the legal provisions of § 96 Abs. 3 TKG and § 6 Abs. 1 lit a (consent) and / or lit b (necessary for the fulfillment of the contract) of the GDPR. After canceling the purchase process, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored at least until the end of the tax retention period (7 years) and until the expiry of product liability (10 years). In the case of sales transactions, data such as name, address, purchased goods and date of purchase are usually stored until the end of product liability (10 years). Due to backup and archiving processes, the stored data can remain in our systems for a further 12 months in both cases.

Data storage from Interactive GEM services

Interactive GEM develops and operates a range of local and central services. Due to their technical and professional characteristics, these Interactive GEM portfolio elements require separate regulations and contractual agreements on data protection. As a rule, these are suites and technical services that are offered by Interactive GEM and whose use requires a separate contract with separate data protection agreements. In principle, the products and services in question can also be marketed as customer-specific “white label” solutions, with Interactive GEM essentially providing the technological platform. For technical reasons, the products in question are still integrated into the basic service, as otherwise no maintenance and operational measures would be possible. This integration takes place via the activation of the product. The activation of a product developed on the basis of Interactive GEM suites is an exception to separate regulations and contractual agreements. Product activation is a technical process that is essential for the operation of the product. The following information is recorded: the time the domain was activated or another unique identifier, the activation time and transaction metadata for maintenance and operational measures such as product updates, process and session-relevant information such as client ID, user ID, browser ID, node ID etc. to enable. The activation of a product developed on the basis of Interactive GEM suites is an exception to separate regulations and contractual agreements. Product activation is a technical process that is essential for the operation of the product. The following information is recorded: the time the domain was activated or another unique identifier, the activation time and transaction metadata for maintenance and operational measures such as product updates, process and session-relevant information such as client ID, user ID, browser ID, node ID etc. to enable. The activation of a product developed on the basis of Interactive GEM suites is an exception to separate regulations and contractual agreements. Product activation is a technical process that is essential for the operation of the product. The following information is recorded: the time the domain was activated or another unique identifier, the activation time and transaction metadata for maintenance and operational measures such as product updates, process and session-relevant information such as client ID, user ID, browser ID, node ID etc. to enable.Interactive GEM develops and operates a range of local and central services. Due to their technical and professional characteristics, these Interactive GEM portfolio elements require separate regulations and contractual agreements on data protection. As a rule, these are suites and technical services that are offered by Interactive GEM and whose use requires a separate contract with separate data protection agreements. In principle, the products and services in question can also be marketed as customer-specific “white label” solutions, with Interactive GEM essentially providing the technological platform. For technical reasons, the products in question are still integrated into the basic service, as otherwise no maintenance and operational measures would be possible. This integration takes place via the activation of the product. The activation of a product developed on the basis of Interactive GEM suites is an exception to separate regulations and contractual agreements. Product activation is a technical process that is essential for the operation of the product. The following information is recorded: the time the domain was activated or another unique identifier, the activation time and transaction metadata for maintenance and operational measures such as product updates, process and session-relevant information such as client ID, user ID, browser ID, node ID etc. to enable. The activation of a product developed on the basis of Interactive GEM suites is an exception to separate regulations and contractual agreements. Product activation is a technical process that is essential for the operation of the product. The following information is recorded: the time the domain was activated or another unique identifier, the activation time and transaction metadata for maintenance and operational measures such as product updates, process and session-relevant information such as client ID, user ID, browser ID, node ID etc. to enable. The activation of a product developed on the basis of Interactive GEM suites is an exception to separate regulations and contractual agreements. Product activation is a technical process that is essential for the operation of the product. The following information is recorded: the time the domain was activated or another unique identifier, the activation time and transaction metadata for maintenance and operational measures such as product updates, process and session-relevant information such as client ID, user ID, browser ID, node ID etc. to enable.

Technical access data

Visiting our website and using the communication options and online offers. On the part of Interactive GEM, due to the legitimate interest (details on legitimate interests can be found in the GDPR), data about access to our websites and other online offers are collected and stored in the form of log files and protocols. Access is collected for security reasons, e.g. in cases of abuse. The following information is recorded:
● Visited website & services
● Time at the time of access
● Amount of data sent
● Transaction metadata
● Interaction metadata from users
● Source / reference for forwarded requests and navigation
● Process and session-relevant information such as customer ID, user ID,
● browser ID, node ID etc.
● browser used
● operating system used
● IP address used.
The log files and protocols are kept for a period of 6 months and then deleted. Due to backup and archiving processes, the log files and protocols can remain in our systems for a further 12 months, resulting in a maximum retention period of 18 months. In principle, the log files and protocols are not passed on to third parties. An exception is the legally required release of log files and protocols at the request of state investigative authorities. If data has to be saved for reasons of proof, it cannot be deleted until the incident has been finally clarified. Due to technical circumstances, a separate treatment of certain user data cannot be guaranteed, since log files, protocols and backups usually encompass entire systems.

User rights

The users of the Interactive GEM websites and other online offers have the right to request information about the applicant’s data stored by Interactive GEM free of charge. Users also have the right to information, correction, deletion, restriction, data transfer, revocation and objection. If users suspect that the processing of their data violates data protection laws or that data protection claims have been violated in any other way, they can submit a complaint to privacy@interactivegem.com or to the responsible data protection authority.

Deletion of data

If there is no legal obligation to store data (e.g. data retention), you have the right to have your data deleted. Data stored by us will be deleted when they are no longer required for the intended purpose and there are no statutory retention periods. If the deletion cannot be carried out because the data is required for permissible legal purposes, data processing is restricted. In this case, the data will be blocked and not processed for other purposes.

Right to object

The users of this website can exercise their right of objection at any time and object to the processing of their personal data. If you would like a correction, blocking, deletion or information about the personal data stored about you or if you have any questions about the collection, processing or use of your personal data or if you want to revoke your consent, please contact the following email address: privacy@interactivegem.com

Contact information

E-Mail: privacy@interactivegem.com Link to the contact form: Contact Us

Gender specific formulations

In order to improve readability, we ask for your understanding that gender-specific formulations are largely avoided. Of course, both genders are addressed equally!